When trying to access LSN, are you finding that your connection keeps timing out?
Ensure your internet browser Cookies and JavaScript are enabled.
We have found that accessing LSN via an Internet Service Provider's proxy server often causes the problem of connection timeout.
Proxy servers maintain copies of web pages, to make web surfing faster. However, as the Internet changes from static to transaction based web sites, the use of proxy servers can cause problems.
Our Loan Service Net is a session-based environment, which means that each dialogue is unique. Internet Service Providers that use a proxy server may maintain copies of previous sessions, which may interfere with new sessions.
As LSN requires that each session is unique, using the Loan Service Net via a proxy server can create access difficulties for some users.
Some Internet Service Providers still set up clients by default to use a proxy server when they initially connect.
Our testing shows clients who choose to bypass the proxy server can access the Loan Service Net.
Other transaction based web sites have similar problems with proxy servers.
To improve your connection to Loan Service Net, firstly make sure your browser is the latest version. Internet Explorer 6 can be downloaded at www.ie.aust.com.
You may also want to turn your proxy servers off. This can be done for different browsers:
Internet Explorer
Please use the tool bar at the top of the screen:
Select Internet Options
Select Connections
Select LAN Settings (towards the bottom of this page)
Ensure that Proxy Server is NOT ticked
Select OK
Select OK
Then close Internet Explorer, then restart and try again to go to the web site
Netscape
Please use the tool bar at the top of the screen:
Select Edit
Select Preferences
Double Click on Advanced (the last option in the Category list)
Click on Proxies (the second last option in the Advanced list)
Select 'Direct Connection to the Internet'
Select OK
Then close Netscape, then restart and try again to go to the web site
If you are still having problems connecting:
If you have any questions about access to LSN please call Customer Service on 1300 310 506 or email service@wizard.com.au
In order to identify the cause of the problem, and hence find a solution, we will need to ask you the following questions: